Frequently Asked Questions 

 

What can I expect from Santa’s Virtual Workshop @Aillwee 2020?

Santa’s Virtual Workshop at Aillwee is coming to your homes this season! Join Santa at his workshop from the safety and comfort of your home as you connect with him for a chat VIRTUALLY! This will be an interactive live zoom call with Santa from his workshop in Aillwee Cave. Allow Holly the Elf to begin by bringing you through the Cave to Santa’s Workshop. Santa chats to each child about their likes and achievements. To finish the call, you are all brought to the Birds of Prey Centre where you get to see what Mrs Claus and the falconers are up to!  An on-screen photograph from your live chat with Santa and a recording can be sent to you after your call. Please note, this is an extra cost.

What is included?

A 20 minute (maximum) virtual call to Santa’s Workshop @ Aillwee. Virtually brought through Aillwee with Holly the Elf, live interaction with Santa and a virtual look at the Birds of Prey Centre. Adults are Free of Charge but must be entered at booking stage so Santa knows who are joining the children. Information on how to operate your zoom call with Santa, tips on how to prepare for your call, recipes from Mrs Claus will all be sent to you in advance of your call with Santa. You will also receive a discount code to avail of 10% off visiting Aillwee Cave & Birds of Prey Centre in the future.

How much are tickets?

Children are €12 each with €1 per child being donated to Barnardos Children’s Charity. Adults are free of charge.

Do I need a ticket for a baby?

18 months and under are Free of Charge, therefore Santa will not have a chat with the baby but will acknowledge the baby.

Why partner with Barnardos Children’s Charity?

Barnardos, the children’s charity, was set up in 1962 in order to support and help vulnerable children in their families and communities.  Their mission is to help transform children’s lives through various services, support parents; and challenge society where it fails our children.  Barnardos provides practical and emotional supports to children and parents in its 40 centres countrywide, in families’ own homes, through the school environment and within their communities.  All of their work is approached on the basis that they are here to help the child “Because childhood lasts a lifetime”.  All funds raised go directly towards Barnardos services and ensure that this charity can continue to do work in communities which is needed now more than ever.

What add-ons are available?

  1. A photo with Santa as a memory along with a recording of your virtual visit with Santa to look back on in years to come and see how amazed the children are talking to Santa. Please note that all video calls will be recorded in case that you wish to purchase them after your Santa Call. The cost for a photo and recording is €10.00 with €1 of this being donated to Barnardos. These will be deleted 1 week after the last date of the event takes place. If you do not want your call with Santa recorded please send a specific email to santa1@aillweecave.ie.
  2. Add an extra screen during your call as a spectating option and allow grandparents/aunts/uncles/siblings abroad/godparents from a different household join in virtually and be a part of the magic on the day. Together while staying apart. One extra screen (2 maximum) costs €15 with €1 of this being donated to Barnardos also. This spectating option is only available to adults.
  3. Christmas Hampers are available to you. An array of hampers are available on our website full of locally sourced produce made in our Farmshop here at Aillwee.

How can I book tickets?

Tickets must be booked online on our website www.aillweecave.ie. Pick Santa’s Workshop, your preferred date, preferred time, enter how many children and adults will be attending, enter some vital big book information, choose any add-ons and proceed to checkout.

How many children can Santa speak to per call/booking time?

Santa will be able to chat to a maximum of 5 children on any given call.

What if I have more than 5 children?

Please email santa1@aillweecave.ie and we can accommodate a longer call with Santa.

How do I add more people to my call i.e. grandparents/aunts/uncles?

Add an extra screen during your call as a spectating option and allow grandparents/aunts/uncles/siblings abroad/godparents from a different household join in virtually and be a part of the magic on the day. Be together while staying apart. One extra screen (2 maximum) costs €15 (per screen) with €1 of this being donated to Barnardos also. This spectating option is only available to adults.

How long does the experience last?

A 20 minute (maximum) virtual call to Santa’s Workshop @ Aillwee. Virtually brought through Aillwee Cave with Holly the Elf, live interaction with Santa and a virtual look at the Birds of Prey Centre with Mrs Claus.

Will children get a gift from Santa at his Workshop?

While children will not receive a gift from Santa at his workshop this year, €1 from each child's booking with be donated to Barnardos Children Charity.

How can I change my booking time & date?

You will need to email santa1@aillweecave.ie with any changes or you can call 065 7077036

Is there a charge to cancel my booking?

Yes, as per our Terms and Conditions you can cancel your booking however, we will retain a 5% admin fee.

I can’t find my e-ticket?

You should check your junk, promotional and spam folders. If you can’t locate your tickets please email santa1@aillweecave.ie or call 065 7077036

What will happen if there is any technical faults during the call?

We will always attempt to reconnect any disrupted calls immediately. If we are unable to reach you again during your booked time, we will discuss options to reschedule your call at a later time when any internet connection issues you may have had are resolved. 

What will happen after I have made my online booking?

You will receive your e-ticket via email once you have made your booking. This email will be confirmation of your booking along with further information including the discount code for a future visit to Aillwee. 2 weeks prior to your Santa’s Virtual Workshop @ Aillwee visit, you will receive an email with complete Zoom link and information on how your call will work. 3- 5 days before your call, we will send you a reminder email with some tips and tricks on what activities you can do in the meantime.

What Technology do I need for this experience?

A computer or a laptop will work best for this experience, but your mobile phone will suffice. You will need Wi Fi or Data to connect to this call.  If you are worried about your Wi-Fi connection please email santa1@aillweecave.ie

 

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